There are several factors that can help you determine the best mastercam dealer to meet your machining needs. Ideally, you should choose someone who works close to your city or region and with whom you can build a long-term relationship. Making this selection is not only about finding the right physical system for your needs, it is also about finding the right relationship match for the life of your business and equipment.
First, you should look for someone who is primarily dedicated to offering CAD/CAM products. There is some benefit to connecting with dealers who operate as a one-stop shop and can give you access to many different products, but to sustain the life of your machines, it is important to align with a dealer who is laser focused on the products you need the most. Someone who has their hands in too many products may not be knowledgeable or accessible enough to give you attention you deserve. Make sure your dealer concentrates in a single offering. This ensures the dealer will be an expert in what you need and not a jack of all trades.
The dealer should also be versed enough in the product to give expert demonstrations for you. While many salespeople are very knowledgeable about the specs and capabilities of products, some do not know how to program CAD/CAM equipment to suit your needs. It is best to ask for a demo and then request that part of that demo be similar to the type of work that you are performing. This will give you a good idea about the dealer’s competence and his ability to support you as a client in any given scenario.
Finally, while you do not want someone who is not focused, you should have someone who is well-connected. There are clients like you all over the world, and your dealer should be able to connect you with others who have face your similar challenges. They can tell you how they solved problems and give you sound advice for operating smoothly with your machines. A dealer who cannot make these connections for you might not be your best choice.